- There is no single "right" way to do social media, and
- Even if there was a single, correct way to do social media, that is certainly not it.
Saturday, June 25, 2011
Social Media Idiocy, Part III – Projection
Thursday, April 21, 2011
Social Media Idiocy, Part II – Social Pressure
In Part I of this series on Social Media Idiocy, I pointed out the folly of adhering to rules and etiquette on asymmetrical networks like Twitter.
Today, I offer additional elaboration on why you should go against social media conventional wisdom (a.k.a. Social Media Idiocy) – because if you're not making social media work for you, it's working against you.
If you're tired of listening to the gurus…
If you've obeyed all the rules and still haven't gotten anywhere…
If the word "social" gives you heartburn these days…
...Then welcome to Part II.
Since I'm criticizing others' Social Media Idiocy, I may as well criticize my own.
The Motion of the Social Ocean
The point of engaging with social media at all – like pretty much everything in life – is value-add. Nobody wants to devote hours each week to something that neither they nor anybody else is ever going to get anything positive out of.
And yet, that's how most people use social media. They Follow, they Friend, they Connect, and they become overwhelmed. They usually start out reading everything and eventually stop reading anything, using social media as a lectern from which they are deaf – shouting their own message without paying any attention to what is going on around them. They feel anxiety when people stop following them or won't follow them back. Many, like the blogger I mentioned above, finally give up on the whole thing.
This phenomenon is not strictly associated with social media. The telephone is a perfect example. When people call you, it is almost always because they want something from you – often at your inconvenience.
Nonetheless, we are psychologically conditioned to drop everything when the phone rings and see what the other person wants.
Perverse, isn't it?
The value of any technology – the telephone, social media, or anything else – lies not in how others tell you to use it, but how you choose to use it that makes the most sense for you. Sure, there are great tips people have to offer that have worked for them in achieving optimal value-add on social networks, but you should never sacrifice the quality of your social media experience in favor of rigid adherence to some know-it-all blogger's Top 5 list.
The social media professionals/idiots of the world are so used to people being on Twitter and Facebook and using them in the same old idiotic ways that they are often closed-minded about new ways to use these tools – or even whether these tools should necessarily be used at all – that they have forgotten the importance of innovation and experimentation (essential ingredients to developing good social media strategy).
I think it's really unfortunate that the blogger I mentioned above felt the need to withdraw from Twitter altogether. Had he not felt the pressure of external forces to use Twitter suboptimally, he could have added great value for the Twitter community.
In the Conversational Convergence series, I discussed the importance of not attempting to control social media. Similarly, don't let others try to control it for you.
Embrace social media's organic nature. Make it your own.
Otherwise, the idiots win.
Friday, April 1, 2011
Social Media Idiocy, Part I – Twitter Ecology
In this next series, I focus on the opposite of Conversational Convergence: Social Media Idiocy.
I was looking at a friend's Twitter feed recently; we'll call my friend "Heathcliff." Heathcliff was apparently upset at a man who had sent him a Direct Message shortly after Heathcliff started following the man. The Direct Message asked Heathcliff to follow the man's blog.
Heathcliff was not upset about the Direct Message, though – not inherently, anyway. Heathcliff was upset that the man was not following him back.
Specifically, Heathcliff complained that, "[T]he ecology of Twitter demands a follow-back."
"The ecology of Twitter." Nice.
(The worst part is that it's not even a recent term.)
It is this make-believe "ecology" that allows bad social media practice to proliferate. Social media "professionals" follow hundreds of new people a day – for the sole purpose of getting more people to follow them by way of a false etiquette. Most unfollow the ones that don't follow them back. Many take additional unfair advantage of the false etiquette by unfollowing everybody – followers or not – regularly (a practice called "churning"), so as to increase their Follower-Following ratio.
Twitter is asymmetrical for a reason. Unlike other networks that require connections be mutual, Twitter purposely allows you to follow only the people whose content you find interesting or value-adding – without creating obligations for the people who already add value to you.
To treat Twitter like a high school popularity contest is to disincentivize adding value. By treating Twitter like a delicate ecology, users' focus drifts away from Conversational Convergence, and towards the least valuable social media metric: reach.
And that's not even to mention the resultant Social Networking Anxiety Disorder.
If the purity of Twitter's asymmetry is maintained, then Twitter is an extremely valuable social network because it places more incentive upon the user to contribute and add value.
Indeed, if you fall prey to the Twitter Ecology Myth, you may well find yourself with thousands of followers – but at the expense of following too many people yourself for you to keep up with, leaving you unable to realize the value others are adding for you.
And remember: Those generous Ecology-adherents that are giving you followbacks (and demanding the same courtesy from you)? If they're following thousands of people, it is almost guaranteed that they will never see your Tweets.
Follow only those who make contributions that add value for YOU. Will this stinginess cost you a few followers? Probably. But those are followers you don't want anyway – because they are following too many people and are too wrapped up in a false Ecology to engage in any meaningful push-shove with you.
That is a real ecology.