Showing posts with label Social Media Idiocy. Show all posts
Showing posts with label Social Media Idiocy. Show all posts

Saturday, June 25, 2011

Social Media Idiocy, Part III – Projection

In Part I of this series on Social Media Idiocy, I derided the stupidity of "followback etiquette."

In Part II of the series, I explained that you don't have to follow self-proclaimed experts' rules to achieve social media success -- especially if these so-called rules would interfere with your own personal enjoyment or value-add.

Today, in Part III, I use real-life examples to demonstrate the complete unreasonableness of the proponents of these social media "rules" and "etiquette."

This is where Social Media Idiocy crosses the line into Social Media Psychosis.


From about age seven to seventeen, I had a frenemy whom I shall call "Terence."

My mother nudged me into befriending Terence when I was in second grade. Even though he was sometimes annoying (and even, sometimes, an outright jerk), for some combination of reasons I continued to hang out with him over the course of ten years.

Once, as children, Terence and I were playing in his basement while our moms were in the upstairs kitchen. At some point, Terence and I got into a mild argument, which I was winning.

In the middle of the argument, Terence told me -- quite out of the blue -- "Take off your glasses."

"What?" I said.

"Take off your glasses," he calmly repeated.

Not clear on the relevance to the point I had just made, but being a pretty compliant kid, I said, "Okay..." and took off my glasses.

Terence promptly punched me in the eye.

That's not the punchline, though (pun unintended).

The selfsame instant Terence's fist hit me, Terence immediately yelled, "Oww!" and clapped his hand over his eye.

He then, quickly, ran away upstairs. Moments later, I heard Terence shout, "Mom! Joey punched me in the eye!"

Need to read that again? Don't worry; I'll wait.

(...doo de doo de doo...)

Back?

What's the matter? Doesn't make sense?

That's right; Terence had launched a premeditated preemptive strike, blaming me for doing to him what he had actually done to me (i.e., punching).

The effect of Terence's actions was that he got sympathy while I got scolded; not even my own mother believed me when I protested that it was Terence who had punched me -- not the other way around. Terence had immediately changed the conversation from one between the two of us (where I had the upper hand) to one involving our mothers (where he, by virtue of his accusation and whining, had the upper hand).

It was rather brilliant, in a psychotic way.

I would later come to learn that this was an example of what psychologists call extreme projection -- a pathological defense mechanism in which a person denies his own actions, attributes, thoughts, or feelings -- while projecting them onto others.

(A non-extreme, non-psychotic example of this might be when you respond to your significant other's criticisms of your driving by bringing up the time s/he almost got the two of you killed when s/he hesitated on a left turn.)

Like any leopard, Terence did not change his spots. Years later, for instance, when a friend of mine he was dating dumped him because of some lousy thing he did, Terence told people that he had actually dumped her because she had done the lousy thing that he actually did.

It was exactly this kind of ongoing, manipulating behavior that made Terence such a frustrating (to say the least) person to associate with. Unsurprisingly, he was never a popular kid.

But boy, did he know how to get sympathy.


Social Projection

A blog post I recently came across entitled "Three Numbers that Prove You Suck at Empire Avenue" epitomizes almost everything that is wrong with social media.

The blogger argues that, because his engagement and amplification are lower than he expects them to be, everybody else is doing social media wrong. He bases his arrogant arguments on the myth of Twitter Ecology -- that anyone who deigns to not follow him back is making a grievous mistake.

(To be fair, the blogger offers this post specifically in the way of advice related to improving one's numbers on Empire Avenue -- but Empire Avenue is an artificial, fake social media metric anyway.)

Through this blog post, this blogger has become a figurative, social media version of my "friend" Terence -- punching hundreds of people in the face while evangelizing/whining that he alone holds the moral high ground. He has denied whatever social media inadequacies he possesses while projecting them onto all of those who have refused to return his social media attentions.

To top it all off, this blogger is doing exactly what Terence did when he ran upstairs with his hand clapped over his uninjured eye -- whining to an arbiter (in this case, his readers, and the Internet at large) for favorable judgment and sympathy.

This blogger is not alone in his projection tactics; the social media space is full of self-anointed "gurus" and "experts" and "ninjas" who do the substantially the same thing. They criticize, ridicule, and rebuke (for silly things, no less, like sheer follower numbers) those social networkers who patiently focus on organic contributions and value-adds because those are qualities that the gurus/experts/ninjas/whatevers themselves lack.

The upshot is that those ignorant about social media may come to blindly accept the evangelized position of the blogger in question (and those like him): that they should always follow back (and, especially, follow this blogger), because it is the only way to engage social media correctly.

To me, this is a worse social media sin than his tortured logic, because:
  1. There is no single "right" way to do social media, and
  2. Even if there was a single, correct way to do social media, that is certainly not it.
Follows, connections, engagement, and amplification are things that must be earned on social media -- not bought or coerced. Otherwise, the whole thing is an artificial game, devoid of the organic power that social media holds for the patient and engaging.

If you want people to pay attention to you on social media (in a good way), add value. Adding value for others is the best strategy for Empire Avenue, the best strategy for social media, and often the best strategy for life.

Guilting, shaming, whining, denying your own shortcomings, acting like an arrogant jerk -- those strategies yield only short-term victories that go nowhere. They're the kinds of things that Terence would do.

Don't be a Terence.


Thursday, April 21, 2011

Social Media Idiocy, Part II – Social Pressure

In Part I of this series on Social Media Idiocy, I pointed out the folly of adhering to rules and etiquette on asymmetrical networks like Twitter.

Today, I offer additional elaboration on why you should go against social media conventional wisdom (a.k.a. Social Media Idiocy) – because if you're not making social media work for you, it's working against you.

If you're tired of listening to the gurus

If you've obeyed all the rules and still haven't gotten anywhere

If the word "social" gives you heartburn these days

...Then welcome to Part II.


Since I'm criticizing others' Social Media Idiocy, I may as well criticize my own.

A few weeks ago, I discovered a new blogger whose work I really liked. One of his more compelling posts was about why he had given up Twitter and closed his account.

IMMEDIATELY after reading this post, I thought to myself, without any sense of irony whatsoever, "Wow. I like this guy's work. Maybe I'll follow him on Twitter."

I then went to Twitter to try to find him there.

So, yeah. Brain fart.


The Motion of the Social Ocean

In an earlier post, I discussed how following the phony "Ecology of Twitter" depletes value rather than adds it. If you get sucked into it, Twitter becomes a lot less enjoyable and a lot more pointless. It becomes harder to actually add value for others; consequentially, it becomes a lot harder to realize value too.

The point of engaging with social media at all – like pretty much everything in life – is value-add. Nobody wants to devote hours each week to something that neither they nor anybody else is ever going to get anything positive out of.

And yet, that's how most people use social media. They Follow, they Friend, they Connect, and they become overwhelmed. They usually start out reading everything and eventually stop reading anything, using social media as a lectern from which they are deaf – shouting their own message without paying any attention to what is going on around them. They feel anxiety when people stop following them or won't follow them back. Many, like the blogger I mentioned above, finally give up on the whole thing.

This phenomenon is not strictly associated with social media. The telephone is a perfect example. When people call you, it is almost always because they want something from you – often at your inconvenience.

Nonetheless, we are psychologically conditioned to drop everything when the phone rings and see what the other person wants.

Perverse, isn't it?

The value of any technology – the telephone, social media, or anything else – lies not in how others tell you to use it, but how you choose to use it that makes the most sense for you. Sure, there are great tips people have to offer that have worked for them in achieving optimal value-add on social networks, but you should never sacrifice the quality of your social media experience in favor of rigid adherence to some know-it-all blogger's Top 5 list.

The social media professionals/idiots of the world are so used to people being on Twitter and Facebook and using them in the same old idiotic ways that they are often closed-minded about new ways to use these tools – or even whether these tools should necessarily be used at all – that they have forgotten the importance of innovation and experimentation (essential ingredients to developing good social media strategy).

I think it's really unfortunate that the blogger I mentioned above felt the need to withdraw from Twitter altogether. Had he not felt the pressure of external forces to use Twitter suboptimally, he could have added great value for the Twitter community.

In the Conversational Convergence series, I discussed the importance of not attempting to control social media. Similarly, don't let others try to control it for you.

Embrace social media's organic nature. Make it your own.

Otherwise, the idiots win.


Friday, April 1, 2011

Social Media Idiocy, Part I – Twitter Ecology

In this next series, I focus on the opposite of Conversational Convergence: Social Media Idiocy.


I was looking at a friend's Twitter feed recently; we'll call my friend "Heathcliff." Heathcliff was apparently upset at a man who had sent him a Direct Message shortly after Heathcliff started following the man. The Direct Message asked Heathcliff to follow the man's blog.

Heathcliff was not upset about the Direct Message, though – not inherently, anyway. Heathcliff was upset that the man was not following him back.

Specifically, Heathcliff complained that, "[T]he ecology of Twitter demands a follow-back."

"The ecology of Twitter." Nice.

(The worst part is that it's not even a recent term.)

It is this make-believe "ecology" that allows bad social media practice to proliferate. Social media "professionals" follow hundreds of new people a day – for the sole purpose of getting more people to follow them by way of a false etiquette. Most unfollow the ones that don't follow them back. Many take additional unfair advantage of the false etiquette by unfollowing everybody – followers or not – regularly (a practice called "churning"), so as to increase their Follower-Following ratio.

Twitter is asymmetrical for a reason. Unlike other networks that require connections be mutual, Twitter purposely allows you to follow only the people whose content you find interesting or value-adding – without creating obligations for the people who already add value to you.

To treat Twitter like a high school popularity contest is to disincentivize adding value. By treating Twitter like a delicate ecology, users' focus drifts away from Conversational Convergence, and towards the least valuable social media metric: reach.

And that's not even to mention the resultant Social Networking Anxiety Disorder.

If the purity of Twitter's asymmetry is maintained, then Twitter is an extremely valuable social network because it places more incentive upon the user to contribute and add value.

Indeed, if you fall prey to the Twitter Ecology Myth, you may well find yourself with thousands of followers – but at the expense of following too many people yourself for you to keep up with, leaving you unable to realize the value others are adding for you.

And remember: Those generous Ecology-adherents that are giving you followbacks (and demanding the same courtesy from you)? If they're following thousands of people, it is almost guaranteed that they will never see your Tweets.

Follow only those who make contributions that add value for YOU. Will this stinginess cost you a few followers? Probably. But those are followers you don't want anyway – because they are following too many people and are too wrapped up in a false Ecology to engage in any meaningful push-shove with you.

This strategy will also free you to focus on what really matters: adding value for others, and realizing value from others.

That is a real ecology.